Below, you can find quick answers to the most frequently asked questions

What is is an online platform for psychological support and counselling and it is designed according to the worldwide standards. Through, you can get written, audio or video support from specialized psychologists anytime and anywhere you want.

 How do I use

Select the desired psychologists and press the “make an appointment” button. After selecting the day and time that suits you, you can enter your (nick)name and mobile number. You will receive a confirmation code to your mobile phone. Use this code to proceed with the payment.

Can I stay anonymous in

Yes, it's anonymous. One of the biggest reasons that prevents individuals from receiving psychological support is that they do not feel comfortable and secure about privacy. provides you the options to have sessions without sharing any personal information. You can sign in only with the "username (nickname)" you specify before the sessions.

How is the privacy of clients protected?

Confidentiality and security of clients receiving services on is our priority. Personal information and other client data are always kept safe and confidential. Interviews are provided end-to-end encrypted in a way that is not accessible to third parties other than experts and clients, in accordance with the principle of confidentiality. Video, audio or written conversations are not recorded in any way within the scope of the principle of privacy.

 Who can use online therapy?

Online therapy is a convenient and effective method for almost anyone who can access the internet. If you live in rural or remote locations where access to mental health facilities is limited, if your agenda is does not fit the traditional office hours, if you feel uncomfortable with traditional psychotherapy options or if you feel shy when you meet with someone face-to-face, online therapy is a useful mental tool that provides you the support with chance of anonymity.

Who is online therapy not suitable for?

Online therapy is not a suitable method for individuals under the age of 18 without parental consent, in cases that require psychiatric treatment and in case of suicidal tendencies.

Are the psychologists serving on reliable?

Our consultants hold bachelor's, master's or doctoral degrees in psychology. We do not work with any specialist who has not completed their degree and has no experience in the field of consultancy. Diplomas, certificates and experiences of our consultants are examined by our management and technical team before they are included in our service. The psychologists of are constantly checked to stay up to date with treatment methods.

Can I get a prescription after the session?

No, our psychologists do not prescribe medication. If necessary, you should contact to your doctor.

Is online therapy effective?

Many studies confirm that online cognitive behavioural therapy is equally as effective as face-to-face treatment for many diagnoses (Journal of Psychological Disorders, 2018). Studies provide positive evidence about the validity and effectiveness of the online therapy method.

Do I need to have a high-tech knowledge to be able to take a session?

Absolutely not. If you can use a computer, tablet or smartphone, the level of technology knowledge of yours will be sufficient for you to receive online therapy. is designed to provide you with the easiest and most accessible methods to get support.

Can I ask the psychologist a question before the session?

Yes, you can ask our psychologists questions free of charge before the session. You can do this by using the “Ask the Psychologist” button.

Is there an appointment change or fee refund?

In case you cannot attend your meeting, you have the right to cancel your session free of charge, at least 24 hours before the meeting time. If there is less than 24 hours left, you can add your session to your wallet in and use it whenever you want within 6 months.

How do I choose the right psychologist in online therapy?

It is a personal process to decide who you will receive psychological counselling from. Our psychologists’ areas of expertise are detailed in their profiles. When choosing your psychologist, it is useful to first examine the areas of expertise included in his profile and compare them with your needs. We also recommend that you review the comments written by the psychologist's previous clients. However, if you start the process and feel that your psychologist is not right for you, you can choose to match a different psychologist. In this case, you can send an email to [email protected].

How can I make my session payments?

You can make your payments by credit or debit card through our systems with registered security.

How can I become a psychologist on

If you want to be among our psychologists, you can find the relevant information and start your application in “Business” >> “Join as a Psychologist”.

How Can I contact

You can contact us at [email protected] or +31622310003 WhatsApp Support Line or by pressing the chat button at the bottom right.